Policies & Services

Dress Code

Actor’s Theatre of Charlotte does not have an official dress code. Feel free to come as you are.

Inclement Weather

Actor’s Theatre does not cancel or reschedule performances due to inclement weather. Should you be able to attend due to inclement weather, please call the Box Office at 704.342.2251 ext.1 to exchange your tickets.
***please see our ticket exchange policy below for more information.

Late Seating

Patrons who arrive late for a performance will need to wait until an appropriate break in the performance to be seated. Appropriate seating for latecomers is at the discretion of the director and the House Manager.

Refreshments & Snacks

Our concession stand offers a selection of wine, beer, sodas and other beverages and snacks for your convenience. Concessions are available one hour prior to performances and during intermission. And, yes, you can take your concessions into the theatre!

Ticket Exchanges

If you are unable to attend your scheduled performance, you may exchange your tickets for another performance of the same production. Please be advised of the following regarding ticket exchanges:

• Exchanges are accepted until 12:00 pm (noon) before the time of your performance.
• If exchanging to a higher-priced performance, the full difference in cost is due at the time of exchange. Refunds are NOT given for exchanges into lesser-priced performances.

Ticket Refunds

Refunds are NOT given for single ticket purchases, however you may exchange your tickets for another performance of the same production. ***please see our ticket exchange policy above for more information.